He held jobs in accounting and overseeing technology. Jordan, 60, was a programmer and financial analyst for computer maker Hewlett-Packard before joining Southwest in 1988. Jordan said the technology problems “were not because of a lack of investment,” and that the airline’s technology department works to prevent them. Two separate issues last week led to thousands of flight delays and hundreds of cancellations. The new CEO will take over an airline with a history of technology outages that have aggravated customers. ![]() He gave a stay-the-course outlook - “We’ve got a wonderful strategy” - and declined to list any major changes on his agenda. Jordan said in an interview that his goals are to restore Southwest’s profitability to “the levels we would like and expect,” repair the balance sheet - Southwest took on debt to survive the pandemic - and visit employees every week. Thanks to federal pandemic relief, it turned a small profit in the first quarter of this year, and it has added many new leisure-travel destinations. or to nearby countries, and it has navigated the downturn better than most. Southwest, which carries more domestic passengers than any other airline, is geared to vacationers flying within the U.S. Southwest said Wednesday that Kelly, 66, plans to remain executive chairman at least through 2026.Ĭhange at the top comes as Southwest and other airlines are starting to recover from the pandemic. Kelly, who has been CEO since July 2004, will be succeeded by Robert Jordan, the airline’s executive vice president of corporate services. He is a member of the Texas Society of CPAs chairs the McCombs School Advisory Council at the University of Texas at Austin named to the Lincoln National Corporation’s Board of Directors and recently named Vice Chairman of the Air Transport Association.DALLAS (AP) - Southwest Airlines CEO Gary Kelly will step down in February after a long run in which he steered the airline through periods of growth, recessions and now a pandemic. in Accounting from the University of Texas at Austin and is a Certified Public Accountant. Gary has received awards and recognitions, including being named one of Business Travel News’ 25 Most Influential Executives of 2004 named a finalist for Texan of the Year by the Dallas Morning News editors for the year 2005 honored with the 4th Annual Friends of Texas Public Schools Friend of the Year Award for 2008 named one of the best CEOs in America for 2008, 2009, and 2010 by Institutional Investor magazine voted Dallas CEO of the Year in 2009 by the Dallas Morning News’ “Top 100 Places to Work” selected two years in a row as D CEO Magazine’s CEO of the Year for 20 awarded the Distinguished Achievement Award by B’nai B’rith in 2010 honored by the Texas Exes’ with their Distinguished Alumnus Award and most recently selected as Dallas Business Journal’s CEO of the year for 2011. For the 13th year in a row, Fortune magazine listed Southwest Airlines among the world’s most admired corporations. Southwest Airlines is celebrating 38 years of consecutive profitability and was named #1 in Customer Satisfaction by the Department of Transportation for the year 2009. Prior to joining Southwest Airlines in 1986, Gary was a CPA for Arthur Young & Company in Dallas and Controller for Systems Center, Inc. Gary assumed the role of Chairman in May 2008 and President in July 2008. Gary began his career at Southwest Airlines as Controller, moving up to Chief Financial Officer and Vice President Finance, then Executive Vice President and CFO, before being promoted to CEO and Vice Chairman in July 2004. ![]() A 24-year Southwest veteran who became CFO in 1989, Gary has worked closely with Southwest's legendary Cofounder and Chairman Emeritus Herb Kelleher and President Emeritus Colleen Barrett to build the nation's largest airline in terms of passengers-and the undisputed Low-Fare Leader. Gary Kelly serves as the Chairman of the Board, President, and Chief Executive Officer at Southwest Airlines.
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