To manually configure the USB drivers, refer to this article. Unlike other Harmony remote models which use standard USB drivers included in the OS, the Harmony 900, 10 include their own USB drivers which allow the remote to communicate with your Mac as a network device.ĭuring the installation of the Harmony remote software, the USB drivers for your Harmony 900, 1000 or 1100 remote are installed and configured, however there are times when this does not happen which will require you to manually configure the USB drivers. Once you have updated your Harmony remote you can re-enable the firewall.įor steps on how to disable the firewall, refer to this article. To resolve this issue you will need to stop the firewall before attempting to update the Harmony Remote. The firewall included as part of the OS will interfere with the communication between the remote and Harmony software. There are 3 possible causes which could be preventing your Harmony 900, 1000 or 1100 from communicating with the Harmony remote software. If you’ve experienced this issue, you probably saw the following message displayed on your Harmony remote software when you tried to update your remote: We’ve heard from a number of customers who are having problems with updating their Harmony 900, 1000 or 1100 remote on Mac Snow Leopard (10.6), so that’s the topic I’d like to tackle today. Although this is my first time on the blog, I plan to be back frequently (along with my colleague, Dane Kalinic – you’ll get to meet him soon) with tips and tricks for getting the most out of your Logitech Harmony remote. Hi, my name is Omar Echevers and I am a product specialist on the Harmony team.
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